INCIDENT MANAGEMENT (INCIM)


About

Tactise InciM is a multi-purpose incident* management system. InciM software makes it easy to report, track, investigate incidents, develop corrective actions, track and follow up on these actions

*incident is an event that could lead to loss of, or disruption to an organization’s operations, services or functions.  The InciM software helps to reports and track company incidents including but not limited to:  incidents, near misses, property damage, injuries, spills of hazardous (toxic, flammable) substances, loss of reputation, loss of production time, failed internal processes,unsafe behavior, problems with systems and technology, external events impacting organization.

Objectives

Without effective incident management an incident can rapidly disrupt business operations, employees or customers and other vital business functions.

Proper incident management:

  • Minimize the consequences of incidents that do occur 
  • Allow inadequate conditions or operating practices to be addressed through equipment, training, procedures or other measures 
  • Promote more efficient workplace and practices by reducing the potential for the recurrence of incidents and near misses. 

One of the challenges to be faced in building an effective incident management capability is understanding the broader scope of incident management work. 

InciM software is designed for collecting consistent, time sensitive, and documented Incidents report data. 


Tactise InciM benefits

  • Possibility to benchmark with Industry and other companies performance
  • Quick and easy access for reporting of incidents
  • Mapping of incident to work area, activity or equipment
  • RCA methods integrated 
  • Ability to create discussion and share incidents data 
  • Reporting and analysis capabilities
  • Actions tracking and follow up
  • Incident management KPI’s and dashboards
  • Integration of RF requirement and reporting forms (Industrial, Labor Safety)


More about Tactise InciM

InciM has a functionally to make your incident management process effective.

Incident management model can be used by an organization to identify what processes it is already performing, benchmark against what others are doing (including third parties), identify where gaps exist, and highlight what interfaces need to exist between all the processes and all the participants. It can be used to help build a consistent, reliable, and repeatable set of processes to identify, detect, analyze, and respond to incidents. 

Tactise InciM Incident management model steps: 

Incident detection and response;

Notification and preliminary classification;

Investigation and analysis;

Reporting;

Sharing of lessons; 

Corrective actions management;

Trends analysis and continuous improvement;


It is no longer enough to just “handle” events and incidents in organization. Incidents can have far-reaching consequences and implications.

Having an incident management capability and tools in place contributes to the operational resiliency of the organization. Once again, however, since incident management is a risk management activity, it must be recognized that technology solutions are not the only important part of the response. Achievement of the business and operational mission must be balanced in light of technology, organizational processes and human behaviors. 

Technology alone does not achieve success.

InciM automatically sends notifications, assign tasks with escalations to appropriate individuals depending on the incident type, priority, time, status and custom criteria. Software includes features to automate the approval process of an incident notification, investigation and report. Administrators can configure the Incident report forms as needed. InciM has the ability to collect images, video, audio and other data. 

Another very important feature of the InciM is the generated reports. 

These detailed reports help to understand and analyze problems in companies and preventing future incidents. The entire system is highly configurable and designed to meet your specific requirements. 

Focusing only on the response part of the incident management process misses key actions that if not done in a timely, consistent, and quality-driven manner will impact the overall response, possibly delaying actions due to the confusion of roles and responsibilities, ownership of data and systems, and authority. Response can also be delayed or ineffective if communications are not clear, if appropriate contacts are not known, or if the quality of information provided is inadequate, incomplete, or inaccurate. Any impact on the response timeliness and quality can cause further damage to organization. 


As part of the incident management process, incident is followed by post analysis where it is determined why the incident happened despite precautions and controls. This analysis should be overseen by the leaders of the organization, with the view of preventing repetition of the incident through precautionary measures and often changes in policy. 

During incident investigation stage a root cause analysis (RCA, TapRoot, TRIPOD etc.) should be performed

Tactise Loss Minimization System (Behavior Based Safety System) can be used as an overall management system in the organization allowing to minimize impact of human factors on organization performance. 

Major incident investigations such as Piper Alfa, Kings Cross Underground Fire, made it clear that the causes of the accidents where distributed widely within and outside the organization. Most incidents are not just about the actual events that happened, if human factors are studied during the investigation period, the actual chain of latent actions will be discovered. Consequently, better improvement action can be applied, and reduce the likelihood of the event happening again.


In addition

If you want to effectively manage your incidents and prevent them from reoccurrence, consider using Tactise InciM software and incident management practices. 

Please do not hesitate to contact us for details.